Shipping Policy

Shipping Policy

What shipping options are available?

Following Shipping Options: Standard Ground, 3 days Air Shipping, Second-Day Air Shipping, Next-Day Air

What shipping carriers are used?

For most Items 75lbs shipping services like UPS, USPS are used.

For international Shipments FedEx is used.

R&L Carriers and Southeastern Freight Lines are used for items more than 100lb items.

Do we ship outside the U.S.?

Yes, we do internationally also to Alaska, Hawaii, Canada, and Puerto Rico. Custom shipping quotes can be provided on shipment to these locations.

Customs, Duties, and Taxes

For international orders, the recipient is responsible for any customs duties or taxes levied by the destination country. We have no control over these charges and cannot predict what they may be.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact our customer service immediately. We will do our best to resolve the issue, either by resending the item or offering a refund.

Shipping Companies are responsible for delay and transit issues. We try our best to communicate with them in case of any issue to resolve it.

What are the handling times on the order placed?

Mostly in stock items are shipped the next day after the order is received.

Certain Rebuild Kits require 3-5 days to build before shipping out due to limited availability of diesel parts.

When tracking information is available on orders?

Soon the orders are shipped out and the tracking numbers are updated to your order status, which generates an email as well.

Items Shipped from Europe and Factory what is the estimated delivery Time?

Shipping / Freight on certain items is because some items are being shipped from the manufacturer directly from Europe to meet the demand as after the COVID it is challenging to maintain stock at warehouse because of delay in production and shipment so to keep Diesel Equipment moving and meeting the demand we have to ship from Europe.